Frequently Asked Questions

Do you have a question about our products, our lead times, or their installation?
Find here the answers to the most frequently asked questions regarding our concrete, basins, splashbacks, and services. If you cannot find the information you are looking for, please do not hesitate to contact us directly.

Yes, we use a high-performance, mass-pigmented concrete reinforced with admixtures, offering strength, durability, and an authentic material finish.

Yes, each piece is sealed at the end of production with a high-end treatment, with no need for additional treatment.

Absolutely, we can perform the drilling in the workshop upon request for models that allow for the installation of faucets, whether wall-mounted or deck-mounted on the basin. This option is available directly on the product pages.

We offer custom models outside of the summer season. Customization includes shapes, colors, and dimensions according to your specifications.

Our washbasins are compatible with standard Ø 1¼″ drains. We offer matching concrete drains for the bathroom, as well as a selection of suitable drains, faucets, and traps. Please note: no washbasin is equipped with an overflow.

Yes, for our models that can be suspended, we offer optional suitable supports, custom-made by a metalworker to ensure a sturdy and aesthetic installation..

Use natural Marseille soap, clear water, and a soft sponge. No bleach, acids, or abrasive products. Consult our installation and maintenance guides.

It is strictly forbidden to use water hotter than 40°C, as this may cause thermal shock. This type of sudden temperature change can lead to the appearance of irreversible cracks in the concrete. To preserve the integrity of the part, always ensure that the temperature of the water used is limited.

Each piece is made to order, with a standard lead time of 8 weeks. Once ready, it is shipped with a tracking service via Chronopost or FedEx. Delivery generally takes 24 to 48 hours in France, and may vary depending on the destination country.

Yes. We ship internationally. Shipping costs are calculated at checkout.

We offer a 24-month warranty covering any manufacturing defects. This warranty does not cover damage caused by impact, thermal shock, incorrect installation, or improper maintenance.

Furthermore, our materials have natural characteristics such as bubbles, grains, and shading, which do not constitute defects but contribute to the unique character of each piece.

We offer an exclusive palette of 25 mineral shades. To assist you in your choice, samples of the colored material are available for purchase. They allow you to view and handle the material in your own home, in real light and at the installation site. Each shade may show slight variations depending on the light and the surface, which contributes to the unique character of each piece.