Terms of sale
GENERAL TERMS AND CONDITIONS OF SALE
ARTICLE 1 – SCOPE OF APPLICATION – CONTRACTING PARTIES – ENFORCEABILITY – NATURE OF THE CONTRACT
BETON PAR NATURE SARL can be contacted by email at contact@betonparnature.fr or by telephone on 06 27 56 86 64 / 06 03 88 86 12
1.1 – These General Terms and Conditions apply to all sales of concrete basins (the ‘ Products ’) made via the website www.betonparnature.fr between BETON PAR NATURE SARL, registered under SIREN number 982864233, at 213 Chemin de la Bayette, ZAC La Bayette, 83220 Le Pradet. Intra-Community VAT number: FR 03840801914.
Hereinafter referred to as the ‘Seller’ or the ‘Company’ (or ‘We’ depending on the context) and you as a consumer or business customer (the ‘Customer’ or ‘You’).
1.2 – The General Terms and Conditions in force at the time of your order and published on the Website apply to that order. We may change or amend these General Terms and Conditions for future orders. You must familiarise yourself with the General Terms and Conditions applicable to each new order placed. We advise you to print or save the General Terms and Conditions applicable at the time of placing your order.
1.3 The Customer declares that they have read these General Terms and Conditions and have accepted them in full knowledge of the facts by ticking the box provided for this purpose at the end of the ordering process on
1.4 BETON PAR NATURE hereby declares that the nature of the contract entered into by the customer constitutes a contract of sale within the meaning of Article 1582 of the Civil Code and not a contract for the provision of services.
The following has been set out and agreed:
ARTICLE 2 – PRICES
The prices of our products are quoted in euros, inclusive of all taxes (20% VAT and other taxes applicable on the date of the order), unless otherwise stated, and exclude processing and delivery charges.
In the event of an order to a country other than mainland France, you are the importer of the product(s) in question. Customs duties, other local taxes, import duties or government taxes may be payable.
These duties and charges fall outside the remit of BETON PAR NATURE.
They shall be borne by the purchaser and are their responsibility (declarations, payment to the relevant authorities, etc.). BETON PAR NATURE therefore advises the purchaser to seek information on these matters from the relevant local authorities. We reserve the right to amend our prices at any time in the future. The telecommunications costs incurred in accessing the website www.betonparnature.fr are to be borne by the Customer.
Where applicable, delivery costs are also to be borne by the Customer.
ARTICLE 3 – PREREQUISITES FOR PLACING AN ORDER
In order to purchase the Products sold on the website, you must meet all of the following conditions:
Be at least 18 years of age
Have the legal capacity to enter into a contract.
By placing an order on the said website, you expressly declare on your honour that you fulfil the aforementioned conditions.
In the event of a false declaration by the customer, BETON PAR NATURE reserves the right to claim damages pursuant to Articles 1240 and 1241 of the Civil Code
ARTICLE 4: CONCLUSION OF THE ONLINE CONTRACT
The Customer must follow a series of steps specific to each Product offered by the Seller in order to place their order.
However, the steps described below are standard:
Information on the essential characteristics of the Product;
Selection of the Product, including any options where applicable, and provision of the Customer’s essential details (identification, address, etc.);
Acceptance of these General Terms and Conditions of Sale by ticking the following statement on the website (By ticking this box, I confirm that I have read and accepted the terms and conditions of sale set out on each page of this document);
Checking the order details and, where applicable, correcting any errors;
Following the payment instructions and paying for the products;
Delivery of the products. The Customer will then receive confirmation by email of payment for the order, as well as confirmation that the parcel has been dispatched. For products delivered, delivery will be made to the address specified by the Customer. To ensure the order is fulfilled correctly, and in accordance with Article 1316-1 of the Civil Code, the Customer undertakes to provide accurate personal details. The Seller reserves the right to refuse the order, for example in the case of any abnormal request, a request made in bad faith, or for any other legitimate reason.
ARTICLE 5: PRODUCTS AND SERVICES
The key characteristics of the goods and services, together with their respective prices, are made available to the purchaser on the website www.betonparnature.fr. The customer confirms that they have received details of the delivery charges, as well as the terms and conditions relating to payment, delivery and the performance of the contract.
The Seller undertakes to fulfil the Customer’s order subject to the availability of stock only.
If this is not possible, the Seller shall inform the Customer. These contractual details are set out in full in French. In accordance with French law, they are summarised and confirmed upon order confirmation.
The period of validity of the offer for the Products and their prices is specified on the website www.betonparnature.fr, as is the minimum duration of the contracts offered where these relate to the continuous or periodic supply of products or services.
Unless otherwise specified, the rights granted hereunder are granted solely to the individual who has signed the order (or the person holding the email address provided).
In accordance with the legal provisions regarding conformity and hidden defects, the Seller will refund or exchange any products that are faulty or do not correspond to the order.
A refund may be requested as follows: Please send an email with the subject line ‘REFUND REQUEST FOR ORDER NO. XXX’ to the following address: contact@betonparnature.fr.
The product must be returned in its entirety, including packaging, to the following address: La SARL BETON PAR NATURE, 213 chemin de la Bayette, 83220 LE PRADET
ARTICLE 6: RETENTION OF TITLE CLAUSE
In accordance with Article 2367 of the Civil Code, the products remain the property of La SARL BETON PAR NATURE until full payment of the price has been received.
ARTICLE 7: DELIVERY TERMS
WASHBASINS:
The washbasins are bespoke and made to order. They are manufactured within 4 to 8 weeks and sent to the delivery address specified by the customer when placing their order.
COLOUR CHARTS:
Colour charts and samples are produced within one week and sent to the delivery address specified by the customer when placing their order.
In the event of a clear delay in delivery, i.e. after a period of 12 weeks, the Customer has the option to terminate the contract in accordance with the terms and conditions set out in Article L 216-6 of the Consumer Code:
" I. – In the event of a breach by the trader of their obligation to deliver the goods or provide the service in accordance with the conditions set out in Article L. 216-1, the consumer may:
1° Notify the trader of the suspension of payment of all or part of the price until the trader complies, in accordance with Articles 1219 and 1220 of the Civil Code;
2° Terminate the contract if, after giving the trader formal notice to deliver the goods or provide the service within a reasonable additional period, the trader has failed to do so within that period.
The contract shall be deemed terminated upon the trader’s receipt of the letter or written notice informing them of such termination, unless the trader has fulfilled their obligations in the meantime.
II. – The consumer may, however, terminate the contract immediately:
1. Where the trader refuses to supply the goods or provide the service, or where it is clear that the trader will not supply the goods or provide the service;
2° Where the trader fails to fulfil their obligation to deliver the goods or provide the service by the date or on expiry of the period specified in Article L. 216-1, and where that date or period constitutes an essential term of the contract for the consumer. This essential condition arises from the circumstances surrounding the conclusion of the contract or from an express request by the consumer prior to the conclusion of the contract.
In accordance with the legal provisions in force, it is hereby reiterated that, with effect from 1 January 2022, businesses subject to the principle of Extended Producer Responsibility (EPR) must hold an identification number issued by ADEME (the French Environment and Energy Management Agency) in accordance with the provisions of the Anti-Waste Law for a Circular Economy (AGEC).
BETON PAR NATURE has the following unique identification number:
“FR379640_01ZJME”
ARTICLE 8: AVAILABILITY AND PRESENTATION
Orders will be processed subject to availability, with the exception of customisable washbasins, which are made to order within 4 to 8 weeks.
Should an item be unavailable for a period exceeding 15 working days, you will be notified immediately of the expected delivery times, and the order for that item may be cancelled upon request, without the right to claim damages as no service has been provided.
The Customer shall then be entitled to request a credit note for the amount of the item or a full refund.
ARTICLE 9: PAYMENT
Payment is due immediately upon placing the order, including for customisable and made-to-order basins.
The Customer may pay by credit/debit card, PayPal or (2/3/4 instalments with no extra charges) via our partner ALMA.
Cards issued by banks based outside France must be international credit cards (Mastercard or Visa).
Secure online payment by credit card is processed by our payment service provider. The information transmitted is encrypted in accordance with best practice and cannot be read whilst in transit on the STRIPE network.
Once the Customer has initiated the payment, the transaction is debited immediately following verification of the details.
In accordance with Article L. 132-2 of the Monetary and Financial Code, the commitment to pay by card is irrevocable. By providing their bank details at the time of purchase, the Customer authorises the Seller to debit their card for the amount corresponding to the price indicated. The Customer confirms that they are the lawful holder of the card to be debited and that they are legally entitled to use it. In the event of an error, or if it is impossible to debit the card, the Sale is immediately terminated as of right and the order cancelled.
Pay in instalments with Alma
Payment in instalments or deferred payment is available via our partner Alma. Payment security is ensured by Alma and its service providers. All payments are protected by 3D Secure.
Purchase amounts
P2X: Only purchases between €50 and €2,000 are eligible for payment via Alma.
P3X: Only purchases between €50 and €2,000 are eligible for payment via Alma.
P4X: Only purchases between €50 and €2,000 are eligible for payment via Alma.
Fees
When paying in instalments via Alma, the Customer pays the following fees:
P2X: 0.65% per transaction
P3X: 1.29% per transaction
P4X: 1.93% per transaction
Alma is an electronic payment service provider and issues an electronic certificate which shall serve as proof of the amount and date of the transaction in accordance with the provisions of Articles 1316 et seq. of the Civil Code.
Termination
Any termination of the General Terms and Conditions of Sale binding the Seller and the Customer shall result in the termination of the General Terms and Conditions of Use between Alma and the Customer.
Accepted Countries
Countries accepted for the Customer: Austria, Belgium, Germany, Spain, France, Ireland, Italy, Luxembourg, the Netherlands and Portugal.
ARTICLE 10: EXERCISING THE RIGHT OF WITHDRAWAL
10.1 The customer’s withdrawal period
In accordance with Article L 221-23 of the Consumer Code, you have a withdrawal period of 14 days from receipt of your products to exercise your right of withdrawal without having to provide any reason or pay any penalty.
Returns must be made in their original condition and complete (packaging, accessories, instructions) – excluding personalised products. In this regard, you are liable. Any damage sustained by the product during this process may invalidate the right of withdrawal.
Return costs are to be borne by the customer in accordance with Article L 221-23 of the French Consumer Code.
10.2 Returning the goods
The right of withdrawal may be exercised by contacting the Company as follows:
Send an email informing us that you are exercising your right of withdrawal to the following address: betonparnature.fr within 14 days of receiving your order. Email subject line: WITHDRAWAL + order number, together with the withdrawal form below, duly completed. WITHDRAWAL FORM
Return your product(s) in their original packaging to the following address: SARL BETON PAR NATURE, 213 chemin de la Bayette, ZAC La Bayette, 83220 Le Pradet
Please pack them carefully to ensure they are well protected during the return journey; you remain responsible for the items until we receive them.In accordance with Article L216-2 of the Consumer Code: “Any risk of loss or damage to the goods is transferred to the consumer at the moment when the consumer, or a third party designated by them, takes physical possession of those goods”
Upon receipt of your return parcel, you will receive an email confirming the return. A refund for the amount of your order will be issued in the same way you paid for your order upon receipt of the returned item(s), provided that the items are intact.
In accordance with Article& L216-7 of the Consumer Code : “Where the contract is terminated in accordance with the conditions set out in Article L. 216-6, the trader shall refund the consumer the full amount paid, no later than fourteen days following the date on which the contract was terminated.
We inform Customers that, in accordance with Article L221-28 of the Consumer Code, this right of withdrawal cannot be exercised in respect of items manufactured to the consumer’s specifications or which are clearly personalised.
10.3 Limitations on the right of withdrawal.
In the event of any depreciation in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of those goods, the consumer shall be held liable and no right of withdrawal shall apply.
Damaged, soiled or incomplete products will not be accepted for return. To this end, the customer has the following contractual obligation: they must prove that the product is in perfect condition by taking several photographs before dispatching the product(s).
Failing this, the customer will be unable to prove that the product was in perfect condition when exercising their right of withdrawal.
10.4 Exception to the right of withdrawal
Given the nature of the Products, which are either personalised or made to measure, the Customer does not have a right of withdrawal.
Consequently, the right of withdrawal does not apply to bespoke projects, washbasins and personalised items manufactured to order.
ARTICLE 11: SELLER’S WARRANTIES
The Products sold on the Website by BETON PAR NATURE comply with the regulations in force in France, for both professional and non-professional use.
Professional Customers are covered solely by the statutory warranty against hidden defects provided for in Articles 1641 et seq. of the Civil Code.
Products supplied by BETON PAR NATURE to a non-professional Customer are automatically covered, at no additional cost, by the statutory guarantee of conformity for Products that are apparently defective, damaged or do not correspond to the order.
In order to assert their rights under the statutory guarantee of conformity, non-business customers must notify BETON PAR NATURE by registered post of the non-conformity of the Products within a maximum period of two (2) years from the date of delivery of the Products.
Any lack of conformity that becomes apparent within twenty-four (24) months of delivery of the Products is presumed to have existed at the time of delivery, unless BETON PAR NATURE can demonstrate that such lack of conformity is incompatible with the nature of the Products.
Before use, the non-professional Customer may choose between replacement or a refund for the non-conforming Products.
Once used, non-compliant Products cannot be replaced, given the nature and intended use of the Products. In such cases, BETON PAR NATURE will refund the price of the Products to the non-professional Customer.
In the event of a dispute, the time limit for bringing a claim for lack of conformity of the Products is two (2) years from the date of delivery of the Products to the non-professional Customer.
Products supplied by BETON PAR NATURE to a Customer are also automatically covered, at no additional cost, by the statutory warranty against hidden defects arising from a fault in material, design or manufacture affecting the delivered Products and rendering them unfit for use.
In order to assert their rights under the statutory warranty against hidden defects, the Customer must notify BETON PAR NATURE by registered post of the existence of a hidden defect within a maximum period of two (2) years from the date of discovery of the hidden defect.
Before using the Products affected by the hidden defect, the Customer may choose either:
To return the Products affected by the hidden defect and request a refund of the price
To retain the Products affected by the hidden defect and request a price reduction.
Following the use of Products affected by a hidden defect, BETON PAR NATURE shall reimburse the Customer for the price of the Products affected by the hidden defect.
In the event of a dispute, the right to claim compensation for hidden defects in the Products shall lapse two (2) years from the date on which the Customer discovers the defect.
Taking into account the nature and intended use of the Products, BETON PAR NATURE will replace or refund Products found to be non-compliant or defective prior to their use, and will refund Products found to be non-compliant or defective after use.
Refunds for non-compliant or defective Products will be made as soon as possible and no later than 45 days following BETON PAR NATURE’s confirmation of the lack of conformity or hidden defect.
The refund will be made by crediting the Customer’s bank account or by issuing a cheque addressed to the Customer.
ARTICLE 12 – LIMITATION OF LIABILITY AND COMPENSATION FOR DAMAGES
BETON PAR NATURE accepts no liability for any damage caused by the vehicle(s) used to transport the Products as a result of difficult access, unsuitable terrain or any other constraints not communicated by the Customer when placing the order.
BETON PAR NATURE accepts no liability in the event of a delay or suspension of delivery attributable to force majeure or any other causes beyond BETON PAR NATURE’s control, such as strikes (particularly amongst our suppliers: manufacturers, hauliers or others), frost, fire, flooding, manufacturing incidents or an outbreak of disease within the company
In such cases, the Customer has two alternative options:
To postpone the delivery to a later date to be determined, or
To cancel the order and receive a refund.
The Customer acknowledges that they possess the necessary skills to use the Products and carry out the work independently.
The Customer is obliged to comply with the obligations incumbent upon them as set out in Article 13 of these general terms and conditions of sale. Failing this, the seller shall not be held liable for any damage caused.
BETON PAR NATURE shall not be contractually liable for any deterioration in the quality of the Products following delivery, resulting from:
Handling of the Products on site by the Customer or third parties,
Additions altering the composition of the Products,
Storage, installation and treatment of the Products carried out by the Customer,
Defects and deterioration caused by the natural wear and tear of the Products,
Any other external cause or event beyond the control of BETON PAR NATURE.
BETON PAR NATURE is only obliged to replace the Product or refund the purchase price, to the exclusion of any other compensation, indirect or consequential damages suffered by the customer.
BETON PAR NATURE cannot be held liable in the event of the Customer’s delayed use of the Product delivered or unloaded.
ARTICLE 13 – CUSTOMER’S OBLIGATIONS
In the event of failure to comply with these obligations, the seller shall not be held liable.
The customer undertakes to comply with the precautions regarding the installation and use of the products.
13.1 Regarding the installation of the products
Installation without a licence: products not installed by an authorised fitter or in breach of the installation guidelines.
Non-compliance with standards: installation not in accordance with the accompanying installation instructions.
Incorrect applications: use of products for purposes other than those intended.
Poor installation practices: problems arising from installation, such as incorrect sealing or over-tightening of drains and traps.
Defects caused by third parties: defects attributable to installation, modification, cleaning or repair carried out by any party other than the manufacturer.
13.2 Servicing and maintenance:
Inadequate maintenance: Products not maintained in accordance with our maintenance recommendations or which have been accidentally damaged.
Inappropriate cleaning: Damage caused by the use of cleaning agents other than lukewarm water, natural Marseille soap and a clean microfibre cloth.
Misuse and environmental damage: Misuse, accidents, fire, lightning, other natural or man-made hazards, or damage occurring during transport.
Inappropriate use: includes, but is not limited to, damage caused by misuse, excessive heat, exposure to uneven weather conditions, and inappropriate care and maintenance.
Physical and structural damage
Impact damage: chips or other damage caused by excessive impact to the product.
Scratches: Concrete and sealants are abrasion-resistant but not scratch-proof; scratches caused by normal use are not covered under warranty.
Water damage: to washbasins or any concrete surface due to scratches and natural wear and tear.
Thermal shock: Thermal shock may occur, causing cracks over a prolonged period, which may result in damage. Please note that damage resulting from thermal shock is not covered by our warranty.
Excessive pressure: damage caused by weight or pressure when a force is applied that is considered to be outside the scope of normal use.
Coating failure: The surface protection of concrete, by its very nature, is immediately rendered ineffective if compromised by scratches, heat, chemicals, chips, falls, accidents, incorrect installation or commercial and/or public use.
Prolonged exposure to water;Our basins must be fitted with free-flowing drains. Concrete basins must not, by their very nature, be submerged in standing water, as this may damage the product.
The Seller states that it is forbidden to leave a sponge, soap or any other product in direct contact with the concrete without a barrier between the material and the product, as this may cause a damp ring to appear.
17.4. Natural variations
Warning regarding colours and textures:colours and textures may differ from those shown in the photographs.We recommend that you purchase samples to ensure that the product meets your expectations.
Changes over time:Your washbasin will age naturally, acquiring unique characteristics that enhance its beauty.By purchasing our products, you acknowledge and accept these natural variations.
Finally, in order to benefit from the contractual guarantees set out in these general terms and conditions of sale. The customer undertakes to take a photograph upon receipt of the product in order to document its general condition
ARTICLE 14 – THE SELLER’S COOPERATION FOR THE BENEFIT OF THE CUSTOMER
The seller undertakes to publish on its website installation and maintenance guides provided to customers at the time of ordering.
The customer will therefore be fully aware of the consequences of improper use and maintenance of the products supplied.
The customer will therefore not be entitled to invoke the contractual guarantees against BETON PAR NATURE.
These guides will be translated into English for overseas customers.
In the event of failure to comply with the seller’s advice, the customer shall not be entitled to the guarantees provided by BETON PAR NATURE.
ARTICLE 15: COMPLAINTS AND MANDATORY PRELIMINARY CONCILIATION
Amicable dispute resolution is recommended as a first course of action. The buyer may submit any complaint by contacting us using the following contact details: contact@betonparnature.fr
In accordance with Article L616-1 of the Consumer Code: “Every trader shall provide the consumer, in accordance with the procedures laid down by decree of the Council of State, with the contact details of the competent mediator(s) to whom they are subject. The trader is also required to provide this same information to the consumer where a dispute has not been resolved following a prior complaint lodged directly with the trader’s services.”
BETON PAR NATURE SARL has appointed SAS Médiation Solution as its consumer mediation body.
To refer a matter to the mediator, the consumer must submit their request:
- Either in writing to: SAS Médiation Solution, 222 Chemin de la Bergerie, 01800 Saint Jean de Niost, Tel. 04 82 53 93 06
- Or by email to: contact@sasmediationsolution-conso.fr
- Or by completing the online form entitled ‘Refer the matter to the mediator’ on the website https://www.sasmediationsolution-conso.fr
15.1 Mandatory preliminary conciliation
In the event of any dispute arising between the Parties concerning the interpretation and performance of this agreement, the undersigned undertake to submit their dispute in the first instance to a court-appointed conciliator. This appointment must take place no later than 15 days after the dispute arises.
In the event of failure to comply with the aforementioned provisions, the claim shall be deemed inadmissible in accordance with French case law, and it shall not be possible to rectify this during the proceedings.
ARTICLE 16: INTELLECTUAL PROPERTY RIGHTS
All technical documents, products, drawings and photographs provided to purchasers remain the exclusive property of BETON PAR NATURE, which is the sole holder of the intellectual property rights to these documents, and must be returned to it upon request.
Purchasers undertake not to make any use of these documents that might infringe the supplier’s industrial or intellectual property rights, and undertake not to disclose them to any third party.
ARTICLE 17: FORCE MAJEURE
In accordance with Article 1218 of the Civil Code, events beyond the control of the parties, which they could not reasonably have been expected to foresee, and which they could not reasonably have avoided or overcome, are considered to be cases of force majeure or fortuitous events, insofar as their occurrence renders the performance of obligations entirely impossible.
The following, in particular, shall be deemed to constitute cases of force majeure or unforeseeable circumstances relieving the supplier of its obligation to deliver within the originally agreed timeframes: strikes by all or part of the supplier’s staff or that of its usual carriers; fire; flooding; war; production stoppages due to unforeseen breakdowns; the inability to obtain supplies of raw materials; epidemics affecting a large proportion of the workforce; thaw-related road closures; roadblocks; strikes or disruptions to the supply of electricity or gas, or disruptions to supply for reasons not attributable to the supplier, as well as any other cause of supply disruption not attributable to other suppliers.
In such circumstances, BETON PAR NATURE shall notify the customer in writing, in particular by email, within 24 hours of the date on which the events occur; the contract between BETON PAR NATURE and the customer shall then be automatically suspended without compensation, with effect from the date on which the event occurs.
Should the event continue for more than thirty (30) days from the date on which it occurred, the contract of sale entered into by the seller and their customer may be terminated by the party acting first, without either party being entitled to claim damages.
Such termination shall take effect on the date of first delivery of the registered letter with acknowledgement of receipt terminating the said contract of sale.
ARTICLE 18: INVALIDITY AND AMENDMENT OF THE CONTRACT
Should any provision of this contract be declared invalid, such invalidity shall not render the other provisions invalid, which shall remain in force between the parties. Any amendment to the contract shall only be valid following a written and signed agreement between the parties.
ARTICLE 19: PROTECTION OF PERSONAL DATA
19.1 Collection of personal data
The personal data collected on this website (or ‘Platform’) are as follows:
19.2 Opening an account
When the user creates an account, their surname, first name, email address and date of birth.
19.3 Logging in
When the user logs in to the Platform, the Platform records, amongst other things, their surname, first name, login details, usage data, location data and payment details.
19.4 Profile
Using the services provided on the Platform allows users to complete a profile, which may include an address and a telephone number.
19.5 Payment
In connection with payment for the products and services offered on the Platform, the Platform records financial data relating to the user’s bank account or credit card.
19.6 Communication
When the Platform is used to communicate with other members, data relating to the user’s communications is stored temporarily.
19.7 Cookies
Cookies are used when using the website. The user may disable cookies via their browser settings.
19.8 Use of personal data
The personal data collected from users is used to provide the Platform’s services, improve them and maintain a secure environment. More specifically, the data is used for the following purposes:
- the user’s access to and use of the Platform;
- managing the operation and optimisation of the Platform;
management of the Platform’s operation and optimisation ;
-organisation of the terms and conditions of use for the Payment Services
-verification, identification and authentication of data submitted by the user
-offering users the opportunity to communicate with other users of the Platform;
-providing user support;
-personalising services by displaying adverts based on the user’s browsing history and preferences;
- prevention and detection of fraud and malware (malicious software), and management of security incidents
- management of any disputes with users
- sending commercial and advertising information, in accordance with the user’s preferences.
19.9 Sharing personal data with third parties
Personal data may be shared with third-party companies in the following cases:
- when the user utilises payment services; in order to provide these services, the Platform works with third-party banking and financial institutions with which it has entered into contracts;
- when the user posts information that is accessible to the public in the Platform’s open comment sections;
- when the us - er authorises a third-party website to access their data;
- when the Platform uses service providers to provide user support, advertising and payment services. These service providers have limited access to the user’s data, solely for the purpose of performing these services, and are contractually obliged to use it in accordance with the provisions of the applicable regulations on the protection of personal data;
- where required by law, the Platform may disclose data to respond to claims made against the Platform and to comply with administrative and judicial proceedings;
- if the Platform is involved in a merger, acquisition, disposal of assets or insolvency proceedings, it may be required to transfer or share all or part of its assets, including personal data. In such cases, users will be informed before any personal data is transferred to a third party.
19.10 Security and confidentiality
The Platform implements organisational, technical, software and physical digital security measures to protect personal data against alteration, destruction and unauthorised access. However, it should be noted that the internet is not a completely secure environment and the Platform cannot guarantee the security of the transmission or storage of information over the internet.
19.11 Exercising users’ rights
In accordance with the regulations applicable to personal data, users have the following rights:
- they may update or delete data relating to them by logging into their account and adjusting the account settings;
they may delete their account by writing to BETON PAR NATURE’s email address (contact@betonparnature.fr). Please note that information shared with other users, such as forum posts, may remain visible to the public on the Platform, even after their account has been deleted;
- Users may request the erasure of their personal data, in accordance with applicable data protection laws, by writing to BETON PAR NATURE at the following email address (contact@betonparnature.fr).
19.12 Amendments to this clause
The Platform reserves the right to make any amendments to this clause relating to the protection of personal data at any time. If an amendment is made to this personal data protection clause, the Platform undertakes to publish the new version on its website. The Platform will also inform users of the amendment by email, at least 15 days before the date on which it comes into effect. If the user does not agree with the terms of the revised personal data protection clause, they may delete their account.
ARTICLE 20: GOVERNING LAW
All clauses contained in these general terms and conditions of sale, as well as all purchase and sale transactions referred to therein, shall be governed by French law.
ARTICLE 21: PAYMENT VIA ALMA
In the event of a dispute with Alma, you may refer the matter to the AFEPAME consumer ombudsman.
- if the Platform is involved in a merger, acquisition, disposal of assets or insolvency proceedings, it may be required to transfer or share all or part of its assets, including personal data. In such cases, users will be informed before any personal data is transferred to a third party.