Shipping policy

ARTICLE 7: DELIVERY TERMS

WASHBASINS:

The washbasins are bespoke and made to order. They are manufactured within 4 to 8 weeks and sent to the delivery address specified by the customer when placing their order.

COLOUR CHARTS:

Colour charts and samples are produced within one week and sent to the delivery address provided by the customer when placing their order.

In the event of a clear delay in delivery, i.e. after a period of 12 weeks, the Customer has the option to terminate the contract in accordance with the terms and conditions set out in Article L 216-6 of the Consumer Code:

" I. – Where the trader fails to fulfil their obligation to deliver the goods or provide the service in accordance with the conditions set out in Article L. 216-1, the consumer may:

1° Notify the trader that payment of all or part of the price is suspended until the trader has fulfilled their obligation, in accordance with Articles 1219 and 1220 of the Civil Code;

2° Terminate the contract if, after giving the trader formal notice to deliver the goods or provide the service within a reasonable additional period, the trader has failed to do so within that period.

The contract shall be deemed terminated upon the trader’s receipt of the letter or written notice informing them of such termination, unless the trader has fulfilled their obligations in the meantime.

II. – The consumer may, however, terminate the contract immediately:

1. Where the trader refuses to supply the goods or provide the service, or where it is clear that the trader will not supply the goods or provide the service;

2° Where the trader fails to fulfil their obligation to deliver the goods or provide the service by the date or on expiry of the period specified in Article L. 216-1, and where that date or period constitutes an essential term of the contract for the consumer. This essential condition arises from the circumstances surrounding the conclusion of the contract or from an express request by the consumer prior to the conclusion of the contract.

In accordance with the legal provisions in force, it is hereby reiterated that, with effect from 1 January 2022, companies subject to the principle of Extended Producer Responsibility (EPR) must hold an identification number issued by ADEME (the French Environment and Energy Management Agency) in accordance with the provisions of the Anti-Waste Law for a Circular Economy (AGEC).

BETON PAR NATURE holds the following unique identification number:

“FR379640_01ZJME”

ARTICLE 8: AVAILABILITY AND PRESENTATION

Orders will be processed subject to stock availability, with the exception of customisable basins, which are made to order and take between 4 and 8 weeks to produce.

Should an item be unavailable for a period exceeding 15 working days, you will be notified immediately of the expected delivery times, and the order for that item may be cancelled upon request, without the right to claim damages as no service has been provided.

The Customer shall then be entitled to request a credit note for the amount of the item or a full refund.